der Customs

Example Templates for

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First Morning Check

We send this at 9:00 am the day after arrival. 


We hope that you have settled in alright and that you are enjoying your stay. Please let me know if there is anything you need or if we can assist you in any way! All the best and enjoy your stay!



Good morning {CFIRST},

I wanted to touch base with you and ensure that you are having a great time at ” {PDISPNAME}” and enjoying your stay. Again, thank you for staying with me.

Just a quick note to let you know that I do my very best to keep my home in tip-top condition and I strive for 5 star service.

If there is anything that is not up to your standards in cleanliness, amenities or anything else, please reach out to me and give me a chance to make things right. I want to make sure your stay is an enjoyable one.

Most of all, I hope you make beautiful and lasting memories while at the {PDISPNAME}.

Happy Vacationing,


Rental Agreement

This is also a default agreement ~ we send this as soon as the booking is created for VRBO and Airbnb. 


Thanks for booking {PDISPNAME}!

I have entered your {BSOURCE} booking into our main booking system.

Could you take a second to click on the following link? This will open a POC (point of contact) form and renter agreement that we ask all guests to sign before coming out to {PDISPNAME}.

e-Signature form for Booking # {BID}

If you could take care of this ASAP, that will complete your booking for {PDISPNAME}.

If you need any additional information, please do not hesitate to ask, it would be my pleasure to answer any questions you may have!

In any case, I will contact you a few days before your arrival to make sure that everything is okay on your side, and give you some additional instructions for a smooth check-in.

I look forward to hosting you!

Talk to you soon and thanks for booking!




We send this out the day of arrival at 1:00 pm. But several people will send 1 day prior to arrival. 


Thank you for choosing my home for your upcoming vacation to {PDISPNAME}. I know you have many choices and I am honored that you chose mine. I’m {MYFIRST}, your hostess.

Please read arrival instructions very carefully before your arrival.

Arrival and check in is stress free.

Check in is {PCHECKIN}. and check out is {PCHECKOUT}. SHARP. Please adhere to these times as my housekeeper could have several homes to clean and is on a tight schedule.

My property is a strict NO SMOKING and NO PET home. Smoking is allowed on the deck. There is a butt bucket on the porch. Please do NOT throw butts off the deck. If you have a furry family member, please make arrangements for it before your arrival.

The address is {PADDRS}.

Door Code: {PDOORCODE} *****This will vary depending on what lock you have. 

WIFI: Network is {PWIFINAME} and your password is {PWIFIPASS}. 

Please don’t hesitate to contact me with any questions that you might have before or during your stay.

Most of all have a wonderful time and I hope you make some beautiful memories while at my home.

Happy Vacationing


Door Code - Schlage Encode using Remote Lock

We send this out the day of arrival at 1:00 pm. But several people will send 1 day prior to arrival. 


When you get to {PDISPNAME}, {PADDRS} there’s a special door lock that gets you inside.

Your access code is: {BDOORCODE} and  {PCHECKIN} The door lock won’t work until after your check-in time. 

Follow the below instructions to know how to operate the door lock.  Print this email and take it with you!

Note: Press the “Schlage” oval button at the top of the lock to turn on the keypad back-light if necessary.


1) If it’s dark outside, press the “Schlage” button at the top which will temporarily light up the keypad so that you can see.

2) Enter your code into the keypad.

3) After hearing the ascending tone and while the  “Schlage” button is  flashing green, turn the lever within 5 seconds to unlock the door.

4)  Door will automatically re-lock behind you.    

5) To set the door to stay unlocked, rotate the inside thumb-turn to the vertical position.

It’s that simple!  If you have any trouble, give us a ring, or reply to this email.

Important: Please call/text {MYFIRST} at {PPHONE} for any questions. 

Best regards,


Check Out Instructions

We send this out the day before departure at 5:00 pm. 


I hope that you are having an excellent stay so far at {PDISPNAME}! I would like to remind you that check-out time is by {PCHECKOUT} unless explicitly agreed otherwise. Our cleaning services will arrive by 11:15 a.m. to clean for our next check-in. If you are checking out on a Thursday morning, please bring trash cans to the front pavement on Wednesday night. Please leave all slept-in beds unmade and leave used towels on the floor in the bathroom.

Let me know if you have any questions!

Safe travels!





I hope that you are having an excellent stay so far at {PDISPNAME}! I would like to remind you that check-out time is by {PCHECKOUT}. We do our best to accommodate late check-outs but it’s not always possible. Please let us know in advance if you’d like to check out later.

Our house is professionally cleaned at each checkout but if you could please help with the below it is greatly appreciated:

  1. Ensure Trash from Bathrooms is put in the main Kitchen Trash and Trash Emptied to the trash containers outside the double back gate of the backyard.
  2. All dishes are placed in the dishwasher and the dishwasher is turned on for cleaning.
  3. All lights and Heat/AC is turned off.
  4. Signed out of All apps on TVs such as Netflix / HBO / Hulu and the such.
  5. All beds and towels are stripped and placed by the laundry room.
  6. Check under chairs and beds to make sure nothing has been left.
  7. If had access to a key during your stay please return to the back door lockbox.

Let me know if you have any questions!

Safe travels!


Book Direct

We send this out the 15 days after departure at 6:00 pm. 


It was such a pleasure hosting you during your stay on {BARR} at {PNAME}. We’d like to invite you to book direct next time you stay with us at {MYURL}.

Thank you,


Security holds (Airbnb - if need to send separately


Thank you for booking {PNAME}, if you can take a minute to also fill out our security hold information. We will place an automatic hold on your credit card 2 days prior to arrival and release 7 days after departure. 



Review form

We send this out 2 days after departure at 6:00 pm, if doesn’t have a bad tag.


It was a pleasure hosting you and we will certainly be leaving you a great review for your stay! 

Please use the following link to write a review (or send private feedback) for your stay at {PDISPNAME}.

Review form for Booking # {BID}


Please take a second to describe your experience – even if it’s just a few words. It makes a big difference!

For additional savings please go to {MYURL} for your next booking.



Gap Nights

This can be set to a multi-tude of ways. We send out 5 days prior to arrival.  Also under booking status set up adjacent available nights; either arrival or departure; gap of 1 to 3. 


Thank you for booking {PDISPNAME}.

I just noticed that the {BADJOPEN} your reservation is still open.

Would you like to stay an additional night for 30% off?  If you are interested, please reply to this email.

Thank you for choosing {PDISPNAME}!